SimpCity
Staff
- Mar 11, 2022
- 246
- 122,034
Here you can ask general support questions.
Yes, we are planning to add them back but:
We know about the issue and we are trying to find a solution.
You can try to use a password recovery with the email you are using for your reddit account. It may work, but it may not. You can also make a ticket with the contact us button at the bottom of the page.
https://simpcity.is/threads/faq.21229/
3.1 "I already have the requirements but I didn't get my Simp rank":
The server is running the update once an hour past *:20, and you need to be online when it runs the update.
After the update is done you need to logout and login again.
Turn off your adblock or try different browser or make an exception.
You can either:
1. log into the xFi app and disable the added security filter there (i didn't do this method so you'll have to play around and find the setting and report back)
2. Open microsoft edge and visit saint2.cr directly which should redirect you to safebrowse.io and tell you the site is potentially dangerous. Click proceed and it will continue to the site. This should unlock the site for other browsers.
If this is happening to you recently but you have a different provider we recommend also looking if there is some sort of extra security filter enabled via your account page/app with your provider.
On Mobile, please google for a similar option, it will likely vary with browser and android vs ios.
Instead just logout and don't log back in.
We only keep 2 weeks of IP logs and the only other information we have of yours is your username and email, both of which you can change before logging out.
Getting stuck in this loop is typically a result of changing IP which can be caused by changing VPN server, change of cell phone tower if using mobile or if you are using apple private relay then you will be changing IP often and sharing IP with a lot of other users which DDoS-Guard considers suspicious.
To prevent further DDoS-Guard Loops try and avoid changing IP often.
There's a number of phrases in our spam filter that greatly reduce the amount of spam posted in threads such as 'anything new?', 'videos?', 're-up?' etc. Re-up is included because of the large number of reup posts we get for links that are still up but either not streamable on all devices i.e. mov, mkv, ts vids or the site they are on undergoing maintenance preventing downloads.
If the spam filter is triggered when trying to send a message in a conversation it is auto rejected and you will see a message like this:
You will need to find an alternative way to word your message in order to send.
Note: do not bypass the filter in threads, you will receive a warning when we see it.
The spam filter also applies when you are either replying to or quoting a post that contains anything that triggers the spam filter such as what was previously mentioned (reup, videos? etc.) or anything else in our filter.
Also note your first post requires approval.
Long version - During the recent spam attack, which is still ongoing, the spammers were putting their spam links in signatures of any Simp Council member accounts they got hold of which silently put the link across all threads that member had previously posted in.
To prevent this happening we disabled the option for anyone to edit their signature.
We then took this opportunity to test out an addon we'd previously been avoiding because it also breaks signature editing. That addon automatically rejects posts with certain spam phrases i.e. blacklisted sites, 'any new?' etc. This addon has significantly reduce the staff workload in one area that was too much for the staff to handle and so will be staying.
Until such a time as that addon is fixed (custom code) or an alternative addon is found signatures are disabled and hidden from view.
Before you ask a question, read this because the answer is probably already here!
1. Missing functionalities: Are you planning to add back *? What happened with *?
Things are missing because Xenforo forums are heavily rely on addons and we did not add most of them back yet.Yes, we are planning to add them back but:
- Before we start to add them back, we want everything to run stable. Right now it is not the case.
- We updated the forum to 2.3 we can only add addons that get updated to support 2.3.
2. I can't login with my connected reddit / discord account.
Connected login was possible because an addon. The addon is not updated to 2.3 so we can't use it anymore.We know about the issue and we are trying to find a solution.
You can try to use a password recovery with the email you are using for your reddit account. It may work, but it may not. You can also make a ticket with the contact us button at the bottom of the page.
3. Why I can't post there? Where is my simp rank?
You can't posts in certain threads, because you need Simp rank. Here is the guide how to get it:https://simpcity.is/threads/faq.21229/
3.1 "I already have the requirements but I didn't get my Simp rank":
The server is running the update once an hour past *:20, and you need to be online when it runs the update.
After the update is done you need to logout and login again.
4. I can't reset my password due to the captcha/verification not loading.
Your adblock or the browser built in shield (maybe both) is blocking the cloudflare captcha widget.Turn off your adblock or try different browser or make an exception.
5. My notifications are not working / I don't always get alerts when new posts are made in threads I watch
Please see this post for an explanation and alternative method for monitoring your watched threads.6. I can't see Saint videos / they are just a white square or other not showing issue.
If you have XFINITY / Spectrum and you can't view saint2.cr, it's because XFINITY has their own security filter and it is being blocked via a webapp called safebrowse.ioYou can either:
1. log into the xFi app and disable the added security filter there (i didn't do this method so you'll have to play around and find the setting and report back)
2. Open microsoft edge and visit saint2.cr directly which should redirect you to safebrowse.io and tell you the site is potentially dangerous. Click proceed and it will continue to the site. This should unlock the site for other browsers.
If this is happening to you recently but you have a different provider we recommend also looking if there is some sort of extra security filter enabled via your account page/app with your provider.
7. I can't see any jpg images or saint vids.
There's a number of possible causes for this.- Your antivirus may be blocking https://jpg6.su or https://saint2.cr
- Your ISP may be blocking https://jpg6.su or https://saint2.cr - to resolve this you can try:
- Changing your DNS server to cloudflares, some guides here
- Using a VPN, protonvpn has a free option you can test with
- If you are using Spectrum, xfinity or similar then check their security filters, Spectrums security shield / safebrowse.io may be blocking https://jpg6.su or https://saint2.cr
- If you are using Firefox or Safari, try using another browser, we have been getting reports that they are blocking jpg images and bunkr videos.
8. I have a rate limit error on a page that wont clear.
Press F12 on your keyboard, right click the reload button and click the last option "Empty cache and hard reload" (that's how its named for Chrome).On Mobile, please google for a similar option, it will likely vary with browser and android vs ios.
9. I want to delete my account / I cant find the deactivate or delete account option.
These both required addons that we no longer have or are available to us on this latest version of xenforo.Instead just logout and don't log back in.
We only keep 2 weeks of IP logs and the only other information we have of yours is your username and email, both of which you can change before logging out.
10. I keep getting stuck on a DDoS-guard checking page.
If you get stuck in a DDoS-Guard loop clear your cookies for Simpcity, google will have instructions for your device/browser.Getting stuck in this loop is typically a result of changing IP which can be caused by changing VPN server, change of cell phone tower if using mobile or if you are using apple private relay then you will be changing IP often and sharing IP with a lot of other users which DDoS-Guard considers suspicious.
To prevent further DDoS-Guard Loops try and avoid changing IP often.
11. I get an error telling me my message contains is spam-like or contains inappropriate elements.
The spam filter is the same for conversations and posts with no option to configure differently.There's a number of phrases in our spam filter that greatly reduce the amount of spam posted in threads such as 'anything new?', 'videos?', 're-up?' etc. Re-up is included because of the large number of reup posts we get for links that are still up but either not streamable on all devices i.e. mov, mkv, ts vids or the site they are on undergoing maintenance preventing downloads.
If the spam filter is triggered when trying to send a message in a conversation it is auto rejected and you will see a message like this:
You will need to find an alternative way to word your message in order to send.
Note: do not bypass the filter in threads, you will receive a warning when we see it.
12. My posts keep needing to be approved by a Moderator.
Everything from 11 applies to this topic when posting outside of conversations.The spam filter also applies when you are either replying to or quoting a post that contains anything that triggers the spam filter such as what was previously mentioned (reup, videos? etc.) or anything else in our filter.
Also note your first post requires approval.
13. Signatures have disappeared.
Short version - They've been intentionally removed and may not return. Most of the forum is using mobile and mobile did not show signatures anyway so its only the few PC users affected.Long version - During the recent spam attack, which is still ongoing, the spammers were putting their spam links in signatures of any Simp Council member accounts they got hold of which silently put the link across all threads that member had previously posted in.
To prevent this happening we disabled the option for anyone to edit their signature.
We then took this opportunity to test out an addon we'd previously been avoiding because it also breaks signature editing. That addon automatically rejects posts with certain spam phrases i.e. blacklisted sites, 'any new?' etc. This addon has significantly reduce the staff workload in one area that was too much for the staff to handle and so will be staying.
Until such a time as that addon is fixed (custom code) or an alternative addon is found signatures are disabled and hidden from view.
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Is there a particular thread to promote models ?